DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
You can complete the order either as a registered customer or without
registration. If you are a new customer and you want to register, you
can click on the Register button to fill in your personal information.
Your address will be inserted directly through registration in the order form.
IS MY PERSONAL INFORMATION KEPT PRIVATE?
Your personal information is kept private and confidential, and will never be shared with a third party.
For more precise information, please check the dedicated section Privacy Policy.
I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?
To re-set your password, follow the Forgot your password instructions in My Account.
HOW LONG DOES DELIVERY TAKE AND HOW MUCH WILL IT COST?
Delivery takes normally up to 12 working days within US and up to 15 days outside US.
Shipping costs differ according to the country (please check the dedicated section: Shipping).
WHICH PAYMENT METHODS DOES KROSSEN.COM ACCEPT?
We accept the following payment methods:
- Credit card
- Paypal
For more precise information, please check the dedicated section of the customer care: Payments.
HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?
Taxes and duties are calculated according to your shipping destination.
You will have to pay for them on top of the price displayed in the
online shop, which means you will receive a separate invoice for them.
CAN I CHANGE OR CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
Before your
purchases have been prepared for shipment we can cancel your order,
change an item, change the size or edit your billing and shipping
details.
Please be aware that we are unable to combine orders or add pieces to an existing order once it has been placed.
If you need to make any changes, please contact our customer service or email us at
admin@krossen.com for assistance.
HOW CAN I TRACK MY ORDER?
Once the parcel with your order leaves our warehouse you will receive an
automatic email with the tracking number to follow its journey.
In case you are a registered customer, you will have the possibility to
track your parcel accessing your account in the section My Orders.
HOW DO I RETURN OR EXCHANGE AN ITEM?
If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns or exchanges within 7 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
Discounted items are final and cannot be returned or exchanged.
Returned items must have tags still on and be returned in original packaging.
Returned items must have no visible signs of wear or use.
To initiate a return or exchange, please complete the form in the “Contact Us” section.
WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?
Your refund will be issued according to the payment method you chose to
place the order. In case of COD orders, the amount will be refunded to
your bank account.
Shipping costs are not refunded, unless your items are faulty/wrongly
delivered. All sales taxes are included in your refund if your order has
been sent to a destination within the US.
Outside the US, customs duties and sales taxes are non-refundable. You
may be able to recover these costs by contacting your local customs
bureau directly.
For refund timing please check the dedicated section: Refund timing.
IS IT POSSIBLE TO GET A VOUCHER RATHER THAN BE REFUNDED?
In case you return something, you will have the possibility to choose among refund, exchange and voucher.
WHAT DOES IT MEAN ADDING A PRODUCT TO THE WAITING LIST?
Adding a product to the waiting list means that in case the product
becomes available again, you will be immediately informed per E-Mail.
HOW DO I SUBSCRIBE FOR/UNSUBSCRIBE FROM THE ##BRAND## NEWSLETTER?
In case you want to unsubscribe, click on the link unsubscribe from newsletter at the bottom of your newsletter email.
WHICH SIZE SHOULD I GO FOR?
You will find a link to a size conversion chart on every product page, to help you convert international sizes.
If you need more help, our customer service team can answer all your questions regarding the items fit: please send an email to admin@krossen.com to contact us.
In case the size which you ordered should not fit, you can easily return your items within 14 days.