HOW LONG DOES DELIVERY TAKE AND HOW MUCH WILL IT COST?
Delivery takes normally up to 5 working days within US and up to 10 days outside US.
Shipping costs differ according to the country
HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?
Taxes and duties are calculated according to your shipping destination.
You will have to pay for them on top of the price displayed in the
online shop, which means you will receive a separate invoice for them.
CAN I CHANGE OR CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
Before your
purchases have been prepared for shipment we can cancel your order,
change an item, change the size or edit your billing and shipping
details.
Please be aware that we are unable to combine orders or add pieces to an existing order once it has been placed.
If you need to make any changes, please contact our customer service or email us at admin@krossen.com for assistance.
HOW CAN I TRACK MY ORDER?
Once the parcel with your order leaves our warehouse you will receive an
automatic email with the
tracking number to follow its journey.
In case you are a registered customer, you will have the possibility to
track your parcel accessing your account in the section My Orders.
HOW DO I RETURN OR EXCHANGE AN ITEM?
If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns or exchanges within 14 days of receiving your order.
You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged.
- Returned items must have tags still on and be returned in original packaging.
- Returned items must have no visible signs of wear or use.
To initiate a return or exchange, please complete the form in the “Contact Us” section.